Returns & Exchanges
At Luminara®, we want you to be completely satisfied with your home decor and lighting purchases. If you are not entirely happy with your order, we offer a 30-day return window for all items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Prepare the Package
Carefully pack your items in their original boxes, ensuring all components and protective materials are included to prevent damage during transit.
Ship It Back
Affix the pre-paid shipping label provided by our portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing